Ways to Pay

Payment options available on the HSE Books shop...


Pay Online


In order to pay online using a credit account, credit/debit card or GPC simply add your chosen items to your shopping basket, click Proceed to Checkout (if you are not already logged in), log in if prompted and click either the Credit Card Purchase button, Purchasing Cards button or Account Purchase button (if available) at the foot of the screen.

- Making a Credit/Debit/Purchasing Card Purchase

The online bookshop currently accepts American Express, Mastercard, Visa, Visa Electron and Switch/Maestro.

  1. Click the Credit/Debit Card Purchase or Purchasing Cards button at the foot of the screen.

  2. Enter your credit or debit card details, including your card security code and click Make Payment to proceed.

  3. Your card will then be tested for available funds and you will be prompted to click Continue to return to HSE Books shop.

  4. An order confirmation page will then display your order reference number.
  5. Confirmation of your order will also be sent to you immediately by e-mail and will contain details of your order, the delivery address you provided and your order reference number. It will also list the contact details for Customer Services, should you experience any problems or have any queries.
  6. Shortly after your confirmation e-mail arrives you will receive an additional e-mail detailing the availability of each of the items you have ordered. If you have not opted out of receiving dispatch mails you will then receive a mail informing you when each of your items (or group of items) is dispatched.
  7. Your order will be charged to your card when your goods are sent to you and a note will be included in your order, detailing the publications that have been dispatched.

- Credit/debit card security code
The card security code is a fraud prevention measure that consists of a unique three or four-digit number printed on the signature strip on the back of your debit/credit card (immediately following the card number), or located on the front of the card above the account number – see example cards below.

This number is not embossed on the card and will not be printed on receipts from card transactions. Credit card issuers refer to this number as the 'Card Security Code', 'personal security code' or 'Card Verification Value'.

Some cards display the full 16 digit credit card account number followed by the security code, whilst others display the last 4 digits of the card account number followed by the 3 digit security code.

MasterCard, Switch/Maestro and Visa display the 3-digit security code number on the signature strip.











American Express cards have the 4-digit security code number printed on the front of the card, above the account number.











Pay by Credit Account


Credit account customers benefit from 28 days credit, with payment due within 28 days of the invoice date. Account customers can view the details of their credit account online (credit terms, current credit limit and remaining balance) under the 'Your Account' page, accessible once logged in.

  1. Click the Account Purchase button at the foot of the screen.

  2. An order confirmation page will then display your order reference number.
  3. Confirmation of your order will also be sent to you immediately by e-mail and will contain details of your order, the delivery address you provided and your order reference number. It will also list the contact details for Customer Services, should you experience any problems or have any queries.
  4. Shortly after your confirmation e-mail arrives you will receive an additional e-mail detailing the availability of each of the items you have ordered. If you have not opted out of receiving dispatch mails you will then receive a mail informing you when each of your items (or group of items) is dispatched.
  5. You will then be sent an invoice by post detailing the goods ordered and associated costs. In addition, you will receive a monthly statement detailing your account balance and any payment due. Please note, customers who have selected a different delivery address to their billing address will receive an advice note with their order, detailing the publications dispatched, with an invoice sent to the billing address.

Please note, account customers also have the option to make payment using any of the credit/debit cards accepted by the online bookshop. Government customers can choose to receive a monthly summary invoice, detailing all charges made to their account during the previous month.

If you wish to set up a credit account please contact Credit Control for an application - credit.control@tso.co.uk or call Customer Services on +44 (0)333 202 5070. If you are already an account customer of other TSO services and wish to use your credit account to purchase goods online please contact hseorders@tso.co.uklink opens in a new window. For details see 'Existing credit account customers' in Registering.

Pay by Post


If you would like to pay by cheque then click on the Pay by Post button at the foot of the shopping basket page after you have logged in. This will take you to a printable version of your shopping basket that you can then send with your cheque to our Postal Orders department.

This 'Pay by Post' function allows you to pay by cheque quickly and easily by providing you with an instant pro-forma invoice that you can post to us with your remittance.

Cheque payments should be sent with your printed order form to:

TSO Customer Services
18 Central Avenue
St Andrews Business Park
Norwich
NR7 0HR

Cheques sent to the above address should be made payable to 'The Stationery Office Ltd'.

Please note: TSO can only accept cheques in foreign currency over the equivalent value of £100 in sterling and your goods will only be dispatched after your payment has been processed by our Customer Service Team.

Pay by Phone


You can also order by calling our customer services department on +44 (0)333 202 5070 who will be happy to help with your transaction.

VAT


The Stationery Office VAT number is GB 676834780.