Delivery and Availability
- Availability
- UK standard delivery
- UK special delivery
- When will I receive my order?
- How can I track my order?
- Grouping your items for delivery
- Changing your delivery option
- VAT on delivery
Availability
When a product is placed in your shopping basket, the screen will refresh and details of stock availability will be displayed beneath the product information:
In stock: 1 - 2 days
This product will be dispatched within 2 working
days.
Black and white copy: 1 - 3 days
This product will be printed in black and white upon your
request. The binding method may vary - dispatch will follow within 1-3 working
days.
Colour copy: 3 - 5 days
This product will be printed in colour upon your request.
The binding method may vary - dispatch will follow within 3-5 working
days.
Not available to order
This product is not available to order online. Please
contact our dedicated customer services department on +44 (0)0333 202 5070 or
email hseorders@tso.co.uk.
Not yet published: available to order
This product is not yet published. However, you can place
an advance order for this product which will be dispatched as soon as it is
published. Please note that any publication dates given are estimates only and
may change without notice.
Not yet published: notification of publication available
This product is not yet published and an advance order
cannot be placed. However, you can request to be notified by e-mail as soon as
it is published. Please note that any publication dates given are estimates
only and may change without notice.
Out of stock: available to order
An order may be placed for this item - it is either out
of stock or reprinting and will be dispatched when stock becomes
available.
UK standard delivery
Customers are advised to use DPD Two
Day if they require a tracked service. Please note that all DPD
Orders will need to be signed for. If a parcel cannot be signed for when
delivered to a flat in a shared building, for security reasons it may not be
suitable to leave a card to rearrange delivery.
| Method | Delivery time | Price |
|---|---|---|
| Royal Mail 2nd Class** | 2-3 working days | Standard charge - £3.99* |
**Please
note, orders that weigh over 1.5KG will be dispatched by DPD courier, and will
need to be signed for.
UK special delivery
For orders dispatched by a special
delivery option the delivery charge will be calculated according to the weight
of the order.
| Method | Delivery time | Price |
|---|---|---|
| DPD Next Day | If ordered before 12 noon it should arrive by 5pm on the next working day* | £13.50 (excl VAT) |
| DPD Two Day | If ordered before 12 noon it should arrive within two working days* | £8.20 (excl VAT) |
*Customers in Northern Ireland and parts of Scotland
may need to allow an additional working day for delivery.
Download a list of DPD's
services to Scottish Postcodes (PDF 219KB).
When will I receive my order?
If the publication is in stock at time of
ordering it will be dispatched within 24 hours. If you place your order after
12 noon on a Friday (or after 12 noon on the day before a Bank Holiday) your
order will be dispatched the next working day. The total delivery time is equal
to the sum of availability of the title and dispatch time, e.g. if availability
is 2-3 days and dispatch time 1 day, the total delivery time will be 3-4
working days.
If after the expected delivery time you have not received your order, please contact our Customer Service Team, email: hseorders@tso.co.uk or telephone: +44 (0)333 202 5070.
All goods lost in transit will also be replaced at no extra cost if notification is received by telephone or writing, within 28 days of the date the original order was received, or the date of publication of the goods, whichever shall be later.
How can I track my order?
If you selected DPD Next Day or DPD Two
Day as your delivery method then it is possible to track your order. As soon as
your order is dispatched by DPD you can view your tracking number in the 'Your
Account' section of the HSE Books shop. Simply select 'order status' and there
should be a link to the details of your parcel on the DPD site:
www.dpd.co.uk/ (opens in new
window)link opens in a new window. If the link doesn't immediately work you may need to copy it
and paste it into a new browser.
Please note that there may be a slight delay between
customers having access to their tracking number and DPD updating their site
with tracking details.
Please also note: out of the international special delivery
options listed above, only DHL International is a tracked service.
Grouping your items for delivery
Some of the items in your order may be
available before others. When this happens we will send you the available
titles as soon as possible and dispatch the remaining publications as soon as
we receive them in our warehouse. We will only charge you for carriage and
handling on the first delivery. All other packages from the same order will be
delivered free of charge.
Changing your delivery option
At the foot of your shopping basket
screen click on the drop-down list entitled 'Change your carriage type', make
your selection, then click Update. The carriage option you have
chosen will now be displayed beside each item in your shopping basket.
Please note: a different delivery option cannot be requested after an
order has been confirmed.
VAT on delivery
If an item in your shopping basket
attracts VAT, your carriage and handling charge will also be subject to VAT.
Special delivery options are also subject to VAT.
